This week Clocktimizer is looking at ‘Problems not Solutions’. No, we’re not mad. Odd as the title may seem, we hear many lawyers (rightly) complaining that legal tech often fails to actually solve the problems they purport to.
[It] is necessary is to talk to lawyers and understand how the practice of law actually works today. Not how you hope it works after you bring your “disruptive” product to market, but how it works on the ground today. Better yet, understand the WHY. Jon Tobin
At Clocktimizer we’ve spent a lot of time getting to understand lawyers’ problems. In fact, some of us used to be lawyers! So as part of our campaign we’ll be sharing content based around these challenges. This series of blogs will be looking at the ways lawyers use Clocktimizer to solve common problems. From reducing time spent reading narratives, to identifying efficiencies.
Clocktimizer tackles a lack of insight
So, what’s the problem? Well, it’s one any big company will recognise. How can you possibly keep a track of what everyone is doing? It’s an important thing to know, not least in working out how to make your work more efficient. Indeed, it’s a problem recognised by Stephen Allen, Head of Global Service Delivery at Hogan Lovells.
Allen said he often uses Clocktimizer’s data as a reference point in discussions with partners whose clients expect a more efficient or cheaper delivery of legal services. In those talks, he starts by asking three questions: What kind of work do you do? What are the impediments to doing that work more effectively? And what is the impact of those impediments? Stephen Allen; Hogan Lovells
The problem with a lack of oversight, is that you are working blind. If you want to make a process more efficient, first you have to understand it. How are lawyers spending their time, and how can you make their lives easier? It’s a question many LPM’s and service delivery professionals struggle with. Again, the greatest problem is the lack of data. However, at Clocktimizer, we’ve built a number of tools to help combat this lack of insight. Because we read and categorise time card narratives, we have a real-time stream of information which can be used to make informed, data driven decisions.
Our tools to help identify efficiencies
One of the tools Clocktimizer offers to combat this problem, is the Drilldown. In the Drilldown, we allow you to identify key metrics, and then look at them with a magnifying glass. Do you want to ensure you don’t have senior partners wasting their time on due diligence? Then use the Drilldown to identify what seniority levels work on which activities. Have you discovered a new piece of legal technology designed to reduce time spent checking citations in litigation? Clocktimizer’s Drilldown will let you identify which lawyers spend the most time checking citations. So you can ensure new technology helps those most in need.
Clocktimizer also has tools to monitor the success of efficiencies introduced. Using our fee comparison function, you can compare two matters. Before and after the innovation was introduced. So, if you want to check whether that new piece of legal tech is actually speeding up the time it takes you check citations you can do so. In this way you can ensure that the technology your firm uses improves your processes.
“It starts a conversation, and in that conversation there are a whole bunch of issues or challenges,” Allen said. “Then you look at those challenges in light of the data. And that is incredibly effective. Too often, we start off either with just the data or just the technology and how we’re going to apply it or what it means.” Stephen Allen; Hogan Lovells